Shipping and Returns
We will ship via Courier, or for small items (like individual refills) NZ Post, but this may vary depending on how many you order and whether we are sending them to a Rural Delivery address. If you need something shipped in a particular manner, please let us know and we will try to oblige, but this may cost extra.
Courier should be next day within the North Island, but may be longer to the South Island. Couriers cannot deliver to PO Boxes or Private Bags.
Standard shipping times as supplied by NZ Post are:
Within NZ: 3 working days
Please note that NZ Post no longer ship across town the next day. Additionally it is common for packages to take a week to be delivered.
Internationally: 3-10 working days
We stand behind all of our products, if there is a problem with something you bought from us, please let us know and we will work to fix it.
If you bought a pen from us, and don't like it, I am happy to take it back for a refund, as long as you send it back within a reasonable time and in a condition I can resell it. Don't worry about trying to make up a reason why there is something 'wrong' with it, I understand that different people like the way different pens feel. If you let me know what you don't like about it, I can probably suggest something that will work better.